This article from MortgageSolutions asks mortgage intermediaries for suggestions on how to improve how mortgage applications are processed.
“Lenders are more than happy to boast of all the ways they have listened to broker feedback to improve and develop how mortgage applications are processed.
However, with everyone working in different ways and so many systems available, tweaks may still need to be made to make advisers universally happy.
This week, MortgageSolutions by Shekina Tuahene is asking: If you were in a lender’s shoes for the day, what changes would you make?”
Here is Richard Campo’s view on how to improve how mortgage applications are processed.
“The one thing I would focus on would be customer relationship management (CRM) integrations. The way we work in this day and age is embarrassing, with some lenders still faxing information.”
